Refund and Returns Policy
Thank you for shopping at flemori.top. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
1. 30-Day Return Window
You have 30 calendar days from the date you received your item to request a return. After this 30-day period, we cannot offer you a refund or exchange.
2. Eligibility for a Return
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- All original tags must be attached (if applicable).
- You must have the receipt or proof of purchase.
Items showing signs of wear, damage, or alteration will not be accepted for return.
3. Non-Returnable Items
Certain types of items cannot be returned, including:
- Gift cards.
- Perishable goods (e.g., food, flowers, newspapers, magazines).
- Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- Customized or personalized items.
- Downloadable software products.
- Some health and personal care items.
Please contact us if you have questions or concerns about your specific item.
4. How to Initiate a Return
To start a return, please contact our customer support team at [email protected].
In your email, please provide the following information:
- Your order number.
- The item(s) you wish to return.
- The reason for the return.
Once we receive your request, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
5. Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., you received a defective or incorrect item).
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable and paid by us) may be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
6. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within a reasonable timeframe.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-10 business days. Please remember that it can take some additional time for your bank or credit card company to process and post the refund to your account.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item due to damage or defect, please send us an email at [email protected] and follow the return initiation process outlined above.
8. Damaged or Incorrect Items
Please inspect your order upon reception and contact us immediately at [email protected] if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
9. Contact Information
For any questions regarding our Refund and Returns Policy, or to initiate a return, please contact us using the details below:
Company Name: Boxer
Website: flemori.top
Address: 1404 James Way, Edgewater, MD, US
Email: [email protected]
Phone: +13382036757
10. Policy Updates
We reserve the right to modify this Refund and Returns Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.